Refund and Returns Policy
Thank you for shopping at MRK1958.COM. We strive to provide quality products and an excellent shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns
Items must be returned within [30] days from the date of purchase.
Items must be unused, unwashed, and in the same condition as received.
Items must have all original tags and packaging intact.
Non-returnable Items
Gift items from MRK
Underwear and swimwear
Final sale items
Return Process
To initiate a return, please contact our customer service at customer service email: [email protected] , phone number(818-946-9272) with your order number and the reason for the return.
We will provide you with a return authorization and instructions on how to send your item back to us.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15] business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at , customer service email: [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at ,customer service email: [email protected].
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: customer service email: [email protected].
Phone: customer service phone number(818)946-9272
Address: 3430 Ocean View Blvd, Suite B Glendale CA 91208.
Need help?
Contact us at ([email protected]) for questions related to refunds and returns.